Privacy Policy

Last Updated: March 2026

Who We Are

Massey Plumbing (“we,” “us,” or “our”) operates the website located at https://masseyplumbing.net. Our mailing address is 13820 5th St, Dade City, FL 33525. You can reach us by phone at (352) 206-4149 or (813) 782-8482.

What Personal Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website, including but not limited to:

Contact form submissions: Name, phone number, email address, and any details you include in the message field.
Phone number: When provided through our contact forms, quote request forms, or other website forms for the purpose of communicating with you about your plumbing service inquiry.
SMS/text message consent: If you opt in to receive text messages from us, we collect your phone number and your consent preference.
Comments: If you leave comments on our website, we collect the information provided in the comments form, the visitor’s IP address, and browser user-agent data to assist with spam detection.
Cookies and tracking data: We collect information about your browsing activity on our website through cookies and similar technologies (described in more detail below).

How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your inquiries and provide plumbing service estimates.
To schedule and coordinate plumbing services you have requested.
To send you SMS/text messages if you have opted in to receive them, including appointment confirmations, service updates, reminders, and promotional messages.
To send you email communications related to your inquiry or our services, if you have opted in.
To improve our website, services, and customer experience.
To detect and prevent spam, fraud, and security issues.

SMS TERMS OF SERVICE

By opting in to receive SMS/text messages from Massey Plumbing, you agree to the following:

If you consent to receive conversational and informational SMS from Massey Plumbing, you agree to receive text messages from us related to your plumbing service inquiry, appointment scheduling, service reminders, and follow-up communications.

Reply STOP to any message to opt out of receiving further text messages.
Reply HELP to any message for support or contact information.
Message and data rates may apply.
Messaging frequency may vary.
Visit https://masseyplumbing.net/privacy-policy to see our Privacy Policy and terms and conditions.

You may opt out of receiving text messages at any time by replying STOP. After opting out, you will receive a one-time confirmation message. You will not receive any further messages unless you opt in again. If you experience issues with opting out, you may contact us directly at (352) 206-4149.

SMS/Text Message Consent and Sharing

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

If you consent to receive SMS/text messages from Massey Plumbing, your consent information (including your phone number and opt-in status) will be used solely by Massey Plumbing to send you the messages you have agreed to receive. We do not sell, rent, lease, or share your opt-in consent or phone number with any third parties or affiliates for their own marketing purposes.

Your consent information may only be shared with service providers who assist us in delivering text messages (such as our messaging platform), and those providers are contractually prohibited from using your information for any purpose other than delivering messages on our behalf.

Cookies

If you leave a comment, you have the option to save your name, email address, and website details in cookies. These cookies enhance your convenience, allowing your details to auto-fill when you comment again. These cookies remain active for one year.

When accessing our login page, a temporary cookie is set to verify if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

Upon logging in, we set several cookies to save your login credentials and your screen display preferences. Login cookies remain active for two days, while screen option cookies last one year. Selecting the “Remember Me” option extends your login persistence to two weeks. Logging out will clear these login cookies.

If you edit or publish an article, an additional cookie is stored in your browser, containing no personal data but simply noting the post ID of the article edited. This cookie expires after one day.

Media Uploads

If you upload images to the website, please avoid including images with embedded location data (EXIF GPS). Visitors to our website can download and extract any location data contained within images published on the site.

Embedded Content From External Sites

Articles published on our website may contain embedded content such as videos, images, and articles from external websites. Embedded content behaves exactly as if the visitor had visited the external website directly.

These external websites may collect data about you, use cookies, embed third-party tracking mechanisms, and monitor your interactions with the embedded content. This includes tracking interactions if you are logged into an account on that external website.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve user experience. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of pages/products and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement.

Sharing Your Data

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or delivering services to you (such as our CRM platform, messaging service, or analytics tools), so long as those parties agree to keep this information confidential.
Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process.
Password resets: If you request a password reset, your IP address will be included in the reset email sent to you.

To reiterate: No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

Data Retention

Comments and their associated metadata are retained indefinitely. This enables us to recognize and approve follow-up comments automatically without placing them into moderation queues.

For registered users (if any), we store the personal details provided within user profiles. Users can view, edit, or delete their personal information at any time (with the exception of usernames, which cannot be changed). Website administrators can also view and edit this information.

Contact form submissions and associated personal information are retained for as long as necessary to fulfill the purpose for which they were collected, or as required by law.

Your Rights Regarding Your Data

If you have an account or have left comments on our website, you have the right to request an export file containing the personal data we hold about you, including any data you provided to us. You may also request the deletion of your personal data. This does not include data we are required to retain for administrative, legal, or security purposes.

To exercise any of these rights, please contact us at (352) 206-4149 or through the contact information provided on our website.

Where Your Data is Sent

Visitor comments may be processed through an automated spam detection service.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Phone: (352) 206-4149 or (813) 782-8482
Address: 13820 5th St, Dade City, FL 33525
Website: https://masseyplumbing.net